If you're experiencing crashes with the app, please ensure your operating system and the app version are the latest. If the app continues to crash either upon launch or during gameplay, you might consider the following solutions:
First, a basic soft restart could help: simply turn off and restart your phone.
Secondly, a forced restart (hard reset) might be necessary.
If neither soft nor hard resets resolve the issue, consider uninstalling the app from your device and reinstalling it.
In case the app still crashes after these steps, please get in touch with our support team in one of the following ways:
- Via Chat with an Customer Support Agent (tap on Contact Support button in Profile/Info screen)
- Web form: access this link https://healary.helpshift.com and click on the Contact Us button.
- E-mail at support@healary.com